Product Safety

Channels for Reporting Product Safety Concerns

Dear Customers,

Our company makes every effort to ensure the highest quality and safety of our products. However, if you have noticed any irregularities related to the safety of our products, you have the right to submit a complaint or provide us with information about accidents or safety issues you have experienced with our product.

How can you submit a complaint or provide information?

1. Via the online form.

On our website, we provide a form that allows you to submit a complaint or provide information about accidents or safety issues that consumers have experienced with our product. To submit a complaint or provide the aforementioned information:

• click [here],
• fill in the required fields in the form, including your contact details and a description of the reported issue,
• submit the report – we will contact you as soon as possible.

2. Email or phone contact.

You can also send your report directly to our email address: sprzedaz@kabat.pl or contact us by phone: +48 67 283 41 55.

INFORMATION CLAUSE REGARDING THE PROCESSING OF PERSONAL DATA BY KABAT TYRE SP. Z O.O. IN CONNECTION WITH SUBMITTING A COMPLAINT OR PROVIDING INFORMATION ABOUT ACCIDENTS OR PRODUCT SAFETY ISSUES OF KABAT TYRE SP. Z O.O.

Pursuant to Article 13(1) and (2) of Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation), hereinafter referred to as GDPR, Kabat Tyre sp. z o.o. in Budzyń informs that:

• Personal Data Controller. The controller of your personal data is Kabat Tyre sp. z o.o. with its registered office in Budzyń, which you can contact in the following ways:
  1. by post: ul. Gumowa 6, 64-840 Budzyń,
  2. by email: rodo@kabat.pl
• Purpose and legal basis of processing and storage period. Your personal data will be processed for the purpose of:
  1. handling complaints and information regarding the safety of Kabat Tyre sp. z o.o. products, which constitutes the realization of the Controller’s legitimate interest, consisting in the proper consideration and handling of your report (Article 6(1)(f) GDPR). Your personal data will be processed for the period necessary to investigate the complaint concerning the product alleged to be unsafe;
  2. maintaining an internal register of complaints, which is necessary to fulfill a legal obligation incumbent on the Controller (Article 6(1)(c) GDPR). Your personal data will be processed for as long as necessary for the purposes of investigating the complaint, but no longer than 5 years after the date of their entry;
  3. archiving complaints and information regarding the safety of Kabat Tyre sp. z o.o. products for the purpose of pursuing or defending against claims, which constitutes the realization of the Controller’s legitimate interest (Article 6(1)(f) GDPR). Your personal data will be processed until the expiry of the limitation periods for claims that may arise in connection with the complaint.

3. Scope of data collected

• Personal data may be collected via the online form available on our website, email, or telephone contact.
• Depending on the form of contact, we may process the following personal data: name, email address, phone number.
• Providing personal data is voluntary, but necessary to consider the report and provide a response.

4. Recipients of personal data.

The recipients of your personal data will be solely entities providing technical support services to the Controller. Personal data may be transferred to entities with whom the personal data Controller has concluded a personal data processing entrustment agreement. The recipients of your personal data may also be entities authorized to obtain personal data based on generally applicable legal provisions. The personal data Controller will not transfer your data outside the European Union.

5. Rights of data subjects.

• Every data subject has the following rights regarding their personal data:
  • right of access to data;
  • right to rectification of data;
  • right to erasure of data (“right to be forgotten”);
  • right to restriction of processing;
  • right to data portability;
  • right to object to the processing of personal data;
  • right to withdraw consent to processing;
  • right to lodge a complaint with the supervisory authority dealing with personal data protection – the President of the Personal Data Protection Office (ul. Stawki 2, 00-193 Warsaw), in any case where it is considered that the processing of personal data violates the provisions of the GDPR.
• To exercise your rights, you can send requests or demands concerning your personal data:
  • via email: rodo@kabat.pl
  • 2. by post: ul. Gumowa 6, 64-840 Budzyń;
  • via the contact form available on the Website.
• Withdrawal of consent does not affect the legality of our data processing that occurred before such withdrawal.
• The process does not involve automated decision-making, including profiling.

6. Data Security

We process your personal data with the highest security standards to protect it against unauthorized access, modification, or loss.